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Terms of Service

Last updated: 23rd November 2025.

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Please read these terms and conditions carefully; they constitute a binding agreement between you and Sukanya Sivakumar. By accessing this website or booking our services, you signify your acceptance of these terms.

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1. Age Requirements
You must be at least 18 years of age to book a session or register on this site. If you are between 15 and 18, a parent or legal guardian must register and sign the service agreement on your behalf. 

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2. Website Use
We reserve the right to withdraw or amend our digital gallery services or website content without notice. We are not liable if the site or your private gallery is temporarily unavailable for technical reasons.

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3. Bookings & Confirmations
A booking request constitutes an offer to hire our services. Your appointment is only confirmed once you receive a Confirmation Email and we have received your deposit/full payment as outlined in your package. Please review your confirmation immediately for any scheduling errors.

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4. Payments & Refunds

  • Payments: All services must be paid for via the methods available on our checkout page.

  • Cancellations: If you wish to cancel or reschedule, you must notify us : +91 9884938623, before the shoot.

  • Refunds: All sessions are hosted with extreme care to ensure you have the best experience. While we do not offer monetary refunds, store credit will be issued for session cancellations. This credit may be applied toward future sessions or print products.

  • Ownership: Full usage rights to the images (as defined in your specific package) only pass to you once full payment is received.

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5. Delivery & Digital Files
Our digital galleries and physical prints are delivered via our email - sukanyasivakumar.work@gmail.com. Risk of loss for physical prints passes to you upon delivery.

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6. Quality & Artistic Style

Artistic Subjectivity: Photography is a subjective art form. We cannot offer refunds based on a personal dislike of the artistic style, composition, or "taste" of the images, provided they align with the quality shown in our portfolio. Have more questions about editing or session details? Click here to view our FAQ.

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7. Complaints & Damages

  • Damaged Prints: If physical products arrive damaged, notify us within 24 hours.

  • Substantiation: Any requested proof (photos of damaged packaging, etc.) must be sent within 72 hours of the report.

  • Resolution: At our discretion, we will offer a reprint, a gesture of goodwill, or store credit for the damaged item. 

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8. Liability
We are not liable for any indirect losses (e.g., missed opportunities or travel costs) related to a session or delivery delay. Our total liability is limited to the amount paid for the specific service or product in question.

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9. Copyright & Intellectual Property

  • Ownership: Sukanya Sivakumar retains the full copyright to all images created during your session. This ownership is automatic from the moment of creation and remains with us even after the images are delivered to you.

  • Licensing: Your payment grants you a personal, non-exclusive, non-transferable license to use the final edited images for personal purposes, such as printing for your home or sharing with family.

  • Prohibited Uses: You may not sell the images, enter them into contests, or license them to third parties (such as other vendors or stock agencies) without our express written consent.

  • Alterations: To preserve our artistic reputation, images may not be altered, filtered, cropped, or edited by you or any third party.

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10. RAW Unedited Files Policy 

  • Final Product Only: We provide only final, high-resolution edited images (typically in JPEG format). RAW files—the unprocessed data from the camera sensor—are considered an unfinished product and are not included in any standard package.

  • Artistic Integrity: Professional editing is an integral part of the artistic service you are hiring us for. Providing RAW files would skip this essential creative process and bypass our signature style.

  • Technical Constraints: RAW files require specialized software and hardware to open and process; most consumer-grade devices cannot properly display them.

  • Exceptions: RAW files are only delivered if pre-arranged in a specific commercial contract and may be subject to an additional premium fee.

  • Selection Process: We retain sole discretion over which images from a session are culled and which are edited for the final gallery. We do not provide "outtakes" or unedited previews. However, in good conscience, we do allow you to choose the final photographs for editing from a curated proofing gallery, as we want to ensure you are truly happy with the images you receive.

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